Unable to browse intranet sites while using a BlackBerry smartphone with BlackBerry 6 or 7

Article ID: KB24144

Type: Support Content

Last Modified: 09-25-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server 5
CollapseEnvironment
  • BlackBerry 6
  • BlackBerry 7 
  • BlackBerry Enterprise Server 4.1 to 5.0 SP3
  • DT 821066
CollapseOverview

When attempting to view an intranet site on a BlackBerry® smartphone with BlackBerry 6 or 7, the site cannot be viewed and the following error is received:

Website cannot be found.

OR

The requested URL could not be retrieved, Sorry, we couldn't find the web page that you requested. Make sure that you typed the web address correctly, and try again.

Error Code: 10006. 

CollapseCause
Due to the new automatic browser functionality with BlackBerry 6 and 7, the automatic switch may not be able to determine that the BlackBerry Browser should be used in order to view the intranet site using the Mobile Data Service Connection Service setting on the BlackBerry Enterprise Server.
CollapseResolution

Modify an existing IT Policy, or create a new IT Policy which includes the following:

  • Within the Browser policy group, set the MDS Browser Domains rule to contain the appropriate domain name for the internal sites, example: www.blackberry.com, or .mycompany.com to allow all sub-domains of a website. To specify multiple addresses or domains, separate each address or domain with a comma (,)
    • Note : The IT Policy rule cannot process a top level domain name only such as .com, .net or .xyz only. A subdomain must be included, e.g., subdomain.com, companywebsite.net or myportal.xyz
  • Apply the IT Policy containing this rule to the affected BlackBerry Smartphone users.

Note: This rule will force all traffic to the specified domain to go through the BlackBerry Browser transport, and then direct that traffic through the Mobile Data Service Connection Service on the BlackBerry Enterprise Server.


CollapseAdditional Information
Note: A restart of the Mobile Data Service Connection Service maybe required after adding the domain to the MDS Browser Domains rule after the BlackBerry smartphone IT Policy has been updated.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.