BlackBerry MDS Connection Service Log (MDAT) does not log the shutdown of the service

Article ID: KB24499

Type: Support Content

Last Modified: 03-14-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 to 5.0 SP2
  • DT 849102
CollapseOverview

Prior to BlackBerry Enterprise Server 5.0 the BlackBerry MDS Connection Service Log (MDAT) recorded the shutdown of the BlackBerry MDS Connection Service.  After BlackBerry Enterprise Server 5.0 the BlackBerry Controller Service Logs (CTRL) shows the shutdown but the MDAT log will be blank.

BlackBerry Enterprise Server 4.1 SP6 to SP7

CTRL

[30000] (08/15 13:14:12.444):{0x7F4} Mobile Data Service state: Running, PID=2744
[30000] (08/15 13:14:23.444):{0x7F4} Mobile Data Service state: Stopping, PID=2744

MDAT

<2010-08-15 13:14:22.209 EDT>:[17]:<MDS-CS_TESTSERVER4.1.6_MDS-CS_2>:<INFO >:<LAYER = SCM, initiate server shutdown from native code>
<2010-08-15 13:14:23.225 EDT>:[18]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<DEBUG>:<LAYER = SCM, Web Server Started>
<2010-08-15 13:14:26.334 EDT>:[19]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<EVENT>:<LAYER = SCM, EVENT = MDS-CS server has stopped>
<2010-08-15 13:14:26.334 EDT>:[20]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<DEBUG>:<LAYER = SCM, EVENT = Statistics save task started>
<2010-08-15 13:14:26.334 EDT>:[21]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<DEBUG>:<LAYER = SCM, EVENT = Statistics save task finished -- number of rows inserted:1>
<2010-08-15 13:14:26.350 EDT>:[22]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<INFO >:<LAYER = SCM, EVENT = JDBC Service stopping. Waiting maximum wait time: 1 minute(s)>
<2010-08-15 13:14:26.350 EDT>:[23]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<EVENT>:<LAYER = SCM, EVENT = MDS-CS server disconnects from the database>
<2010-08-15 13:14:26.350 EDT>:[24]:<MDS-CS_ TESTSERVER4.1.6_MDS-CS_2>:<EVENT>:<LAYER = SCM, EVENT = MDS-CS server disconnects from the database>

BlackBerry Enterprise Server 5.0 to 5.0 SP2

CTRL:
[30000] (08/15 08:15:47.478):{0x10D8} Performing system health check (BlackBerry Controller Version 5.0.1.35)
[30000] (08/15 08:25:47.474):{0x10D8} Performing system health check (BlackBerry Controller Version 5.0.1.35)
[30000] (08/15 08:34:10.471):{0x10D4} Mobile Data Service(local) state: Stopping, PID=1392
[30000] (08/15 08:34:14.674):{0x10D4} Mobile Data Service(local) state: Stopped, PID=0


MDAT:
<2010-08-15 08:33:20.440 EDT>:[58372]:<MDS-CS_ TESTSERVER5.0.1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 1933987225, STATE = DELIVERED>
<2010-08-15 08:33:24.424 EDT>:[58373]:<MDS-CS_ TESTSERVER5.0.1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedSendingQueue, DEVICEPIN = <PIN> USERID = u1989>


Note:  The BlackBerry MDS Connection Service Logs (MDAT) do not display any information after stopped in the BlackBerry (CTRL)

CollapseCause
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

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