Unable to send encrypted media content from the media card in the BlackBerry smartphone

Article ID: KB24652

Type: Support Content

Last Modified: 02-13-2012

 

Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Bold 9780
  • BlackBerry Curve 9330
  • BlackBerry Messenger for BlackBerry OS 7 and earlier
  • BlackBerry Torch 9800
  • BlackBerry Curve 9300
CollapseEnvironment
  • BlackBerry® Torch™ 9800 smartphone
  • BlackBerry® Curve™ 9300 Series
  • BlackBerry® Bold™ 9780 smartphone
  • BlackBerry® Bold™ 9700 smartphone 
  • DT 896492
CollapseOverview

Encrypted media content, from built-in media storage or from a media card in the BlackBerry® smartphone, cannot be attached to email, text messages, messages from BlackBerry® Messenger, or forwarded from media applications.

CollapseCause

This is a previously reported issue that has been investigated by our development team.

CollapseResolution

BlackBerry Bold 9700

Upgrade to BlackBerry Device Software 6.0.0.273 or higher

BlackBerry Bold 9780

Upgrade to BlackBerry Device Software 6.0.0.433 or higher.

BlackBerry Torch 9800

Upgrade to BlackBerry Device Software bundle 6.0.0.491 or higher.

BlackBerry Curve 9300

Upgrade to BlackBerry Device Software bundle 6.0.0.433 or higher.


To obtain the latest BlackBerry Device Software from a wireless service provider please see, KB13427.

CollapseAdditional Information

For additional information, see the following knowledge base articles about data encryption:

    Files transferred to a media card are not encrypted when media card encryption is enabled, KB11447

    How to encrypt files on an installed media card in the BlackBerry smartphone, KB12999

    How to configure an IT policy for encrypting files on a media card, KB11970

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