- BlackBerry® Torch™ 9800 smartphone
- BlackBerry® Curve™ 9300 Series
- BlackBerry® Bold™ 9780 smartphone
- BlackBerry® Bold™ 9700 smartphone
- DT 896492
Encrypted media content, from built-in media storage or from a media card in the BlackBerry® smartphone, cannot be attached to email, text messages, messages from BlackBerry® Messenger, or forwarded from media applications.
This is a previously reported issue that has been investigated by our development team.
BlackBerry Bold 9700
Upgrade to BlackBerry Device Software 188.8.131.523 or higher
BlackBerry Bold 9780
Upgrade to BlackBerry Device Software 184.108.40.2063 or higher.
BlackBerry Torch 9800
Upgrade to BlackBerry Device Software bundle 220.127.116.111 or higher.
BlackBerry Curve 9300
Upgrade to BlackBerry Device Software bundle 18.104.22.1683 or higher.
To obtain the latest BlackBerry Device Software from a wireless service provider please see, KB13427.
For additional information, see the following knowledge base articles about data encryption:
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.