Desktop Software 6.0 does not display images without media card

Article ID: KB24667

Type: Support Content

Last Modified: 02-10-2012


Product(s) Affected:

  • BlackBerry Desktop Software 6.0
  • BlackBerry® Desktop Software 6.0
  • DT 964605
BlackBerry® Desktop Software 6.0 does not display media stored in built-in media storage without a media card in BlackBerry smartphones other than the BlackBerry® Torch™ 9800.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

  1. Move all images to the media card
  2. Upgrade to BlackBerry Desktop Software 6.1


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