Desktop Software 6.0 does not display images without media card

Article ID: KB24667

Type: Support Content

Last Modified: 02-10-2012

 

Product(s) Affected:

  • BlackBerry Desktop Software Version 6.0
CollapseEnvironment
  • BlackBerry® Desktop Software 6.0
  • DT 964605
CollapseOverview
BlackBerry® Desktop Software 6.0 does not display media stored in built-in media storage without a media card in BlackBerry smartphones other than the BlackBerry® Torch™ 9800.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround
  1. Move all images to the media card
  2. Upgrade to BlackBerry Desktop Software 6.1

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