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Unable to retrieve S/MIME .pfx certificates from an email message on the BlackBerry smartphone

Article ID: KB24743

Type: Support Content

Last Modified: 08-07-2012

 

Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Bold 9650
  • BlackBerry Curve 8900
  • BlackBerry Tour 9630
  • S/MIME Support Package for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® Tour™ 9630 smartphone
  • BlackBerry® Bold™ 9650 smartphone
  • BlackBerry® Bold™ 9700 smartphone
  • BlackBerry ® Curve ™ 8900 smartphone
  • BlackBerry® Device Software 5.0.0.822, 5.0.0.862, and 5.0.0.975
  • S/MIME Support Package for BlackBerry® smartphones
  • DT 788488
CollapseOverview

When attempting to retrieve the S/MIME .pfx certificate from an email message, the BlackBerry® smartphone user is prompted for the certificate password. After entering the certificate password, the BlackBerry smartphone user does not have the ability to import the certificate on to the BlackBerry smartphone.

CollapseCause

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround
Use the BlackBerry Desktop Software to return the BlackBerry Device Software to an earlier version, or if available upgrade the BlackBerry Device software on the BlackBerry smartphone.

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