When replying or forwarding an email message containing HTML or Rich Text body the Font Type of the reply body is reflected as Calibri instead of Arial

Article ID: KB24866

Type: Support Content

Last Modified: 05-12-2014


Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
Jump to: Environment | Overview | Cause
  • BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP3 for Microsoft Exchange
  • DT 403138
When a BlackBerry smartphone user attempts to reply or forward an email containing HTML / Rich Text on the BlackBerry smartphone, the reply body of the email will be reflected as Calibri font type 11pt, instead of Arial font type 10pt.

The BlackBerry Enterprise Server is hard coded to use Calibri font type for email replies that contain Rich Text or HTML content, so as to conform to default Microsoft Outlook 2007/2010 styles.

In previous versions of BlackBerry Enterprise Server, the BlackBerry Enterprise Server was hard coded to use Arial font type for email replies that contain Rich Text or HTML content.


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