"Unable to Find user in AD" and/or "No Send AS permission" appears when running IEMSTest.exe

Article ID: KB24959

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server Express for Microsoft Exchange
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 SP1 to 5.0 SP2 MR1 for Microsoft® Exchange
  • BlackBerry® Enterprise Server Express 5.0 SP1 to 5.0 SP2 for Microsoft® Exchange
  • DT 498584
CollapseOverview

When IEMSTest.exe is run, Unable to find user in AD and/or a No Send As Permission error message is displayed in the IEMSTest.exe results.

CollapseCause

The BlackBerry® Enterprise Service account has Send As permissions correctly assigned.

CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround

Ignore the No Send As permission error message.

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