How to add appended disclaimer text to a group in BlackBerry Enterprise Server 5.0

Article ID: KB25014

Type: Support Content

Last Modified: 04-13-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 to 5.0 SP3
  • BlackBerry® Enterprise Server 4.1 to 4.1 SP7
  • BlackBerry® Enterprise Server Express for Microsoft® Exchange
CollapseOverview
The option to add an appended disclaimer text to a group of BlackBerry® smartphone users is no longer available in BlackBerry® Enterprise Server 5.0.
CollapseCause

This feature has been removed from BlackBerry Enterprise Server 5.0 because a BlackBerry smartphone user can be assigned to multiple groups, whereas in BlackBerry Enterprise Server 4.1, a BlackBerry smartphone user could only be assigned to a single group. With a BlackBerry smartphone user being able to be assigned to multiple groups, it is difficult to determine which appended disclaimer text should be applied. The steps listed below apply to BlackBerry Enterprise Server 4.1.

BlackBerry Enterprise Server 4.1

  1. In BlackBerry Manager, highlight the Group under User Groups.
  2. In the Group Configuration tab, select the Edit Group template.
  3. In the left pane, select Redirection.
  4. In Messaging Options, select Appended Disclaimer Text.
CollapseWorkaround

Contact BlackBerry® Customer Support and they can provide a quick fix.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.