How to use BlackBerry Protect to determine the location of a BlackBerry smartphone

Article ID: KB25064

Type: Support Content

Last Modified: 06-28-2013

 

Product(s) Affected:

  • BlackBerry Protect for BlackBerry smartphones
Jump to: Environment | Overview
CollapseEnvironment
  • BlackBerry Protect
  • BlackBerry 6 to 7
  • BlackBerry Device Software 4.6 to 5.0
CollapseOverview

When location tracking is enabled within the BlackBerry Protect application on the BlackBerry smartphone, the BlackBerry Protect website can be used to view the approximate location of the smartphone on a map. This feature can help find the smartphone if it is lost or misplaced.

The BlackBerry smartphone sends its location only when it is requested through the BlackBerry Protect website or if the battery power level is low. The smartphone does not report its location on a regular basis, however, in order to stop the smartphone from sending its location, location tracking can be disabled from the BlackBerry Protect application on the smartphone. Remember, if location tracking is disabled, it is not possible to view location if the BlackBerry smartphone is lost or stolen.

If location tracking is enabled and the BlackBerry smartphone user shares the BlackBerry Protect account credentials (BlackBerry ID) with others, they too can view the location of the BlackBerry smartphone at any time through the BlackBerry Protect website.

Note: If the smartphone does not have a built-in GPS receiver, there is a need to use a separate Bluetooth GPS to get the location of the BlackBerry smartphone.

To turn on location tracking:

  1. In the BlackBerry Protect application on smartphone, press the Menu key > Options.
  2. For Location Reporting, select the check box.
  3. Press the Menu key and select Save.

To turn off location tracking:

  1. In the BlackBerry Protect application on smartphone, press the Menu key and select Options.
  2. For Location Reporting, de-select the check box.
  3. Press the Menu key and select Save.

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