Playback is distorted when previewing a voice mail

Article ID: KB25365

Type: Support Content

Last Modified: 11-27-2011

 

Product(s) Affected:

  • BlackBerry Curve 8500 Series
  • BlackBerry Bold 9700
  • BlackBerry Curve 8300 Series
  • BlackBerry Style 9670
  • BlackBerry Bold 9780
  • BlackBerry Pearl 9100 Series
  • BlackBerry Curve 9330 (3G)
  • BlackBerry Bold 9000
  • BlackBerry Bold 9650
  • BlackBerry Curve 8900
  • BlackBerry Tour 9630
  • BlackBerry Torch 9800
  • BlackBerry Storm
  • BlackBerry Curve 9300 (3G)
CollapseEnvironment
  • BlackBerry® smartphones
  • BlackBerry® Device Software 5.0 to 6.0
  • DT 1041635
CollapseOverview
When a voice mail is received as a attachment and you choose to preview the sound, the voice mail will sound distorted.
CollapseCause

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround
Download the attachment and play the file. The playback will be clear and not distorted.

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