Playback is distorted when previewing a voice mail

Article ID: KB25365

Type: Support Content

Last Modified: 11-27-2011


Product(s) Affected:

  • BlackBerry Bold 9650
  • BlackBerry Curve 8900
  • BlackBerry Tour 9630
  • BlackBerry Torch 9800
  • BlackBerry Storm smartphones
  • BlackBerry Curve 9300
  • BlackBerry Curve 8500 Series
  • BlackBerry Bold 9700
  • BlackBerry Curve 8300 Series
  • BlackBerry Style 9670
  • BlackBerry Bold 9780
  • BlackBerry Pearl 9100 Series
  • BlackBerry Curve 9330
  • BlackBerry Bold 9000
  • BlackBerry® smartphones
  • BlackBerry® Device Software 5.0 to 6.0
  • DT 1041635
When a voice mail is received as a attachment and you choose to preview the sound, the voice mail will sound distorted.

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

Download the attachment and play the file. The playback will be clear and not distorted.


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