Social Feeds, YouTube or BlackBerry Podcasts are missing after an upgrade to BlackBerry 6

Article ID: KB25681

Type: Support Content

Last Modified: 11-27-2011


Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Desktop Software 6.0
  • BlackBerry Curve 9300
  • BlackBerry Pearl 9100 Series
  • BlackBerry Curve 9330
  • BlackBerry Bold 9650
  • BlackBerry® 6
  • BlackBerry® smartphones

After the BlackBerry® Device Software installer package is downloaded from the wireless service provider and an update is performed from BlackBerry Device Software 5.0 to BlackBerry Device Software 6.0, Social Feeds, YouTube®, and BlackBerry® Podcasts applications might be missing if the upgrade was performed using BlackBerry 6 and later.


To resolve this issue, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Launch the BlackBerry® Desktop Software.
  3. Click Applications.
  4. Add the missing applications to the window on the right.
  5. Apply the changes.
CollapseAdditional Information

Wireless software updates (see, BlackBerry Desktop Software 5.0.1, and the automatic upgrade feature of BlackBerry Desktop Software 6.0 and later are not affected by this.


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