Social Feeds, YouTube or BlackBerry Podcasts are missing after an upgrade to BlackBerry 6

Article ID: KB25681

Type: Support Content

Last Modified: 11-27-2011

 

Product(s) Affected:

  • BlackBerry Bold 9700
  • BlackBerry Desktop Software 6.0
  • BlackBerry Curve 9300
  • BlackBerry Pearl 9100 Series
  • BlackBerry Curve 9330
  • BlackBerry Bold 9650
CollapseEnvironment
  • BlackBerry® 6
  • BlackBerry® smartphones
CollapseOverview

After the BlackBerry® Device Software installer package is downloaded from the wireless service provider and an update is performed from BlackBerry Device Software 5.0 to BlackBerry Device Software 6.0, Social Feeds, YouTube®, and BlackBerry® Podcasts applications might be missing if the upgrade was performed using BlackBerry 6 and later.

CollapseResolution

To resolve this issue, complete the following steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Launch the BlackBerry® Desktop Software.
  3. Click Applications.
  4. Add the missing applications to the window on the right.
  5. Apply the changes.
CollapseAdditional Information

Wireless software updates (see www.blackberry.com/update), BlackBerry Desktop Software 5.0.1, and the automatic upgrade feature of BlackBerry Desktop Software 6.0 and later are not affected by this.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.