- BlackBerry® 6
- BlackBerry® smartphones
After the BlackBerry® Device Software installer package is downloaded from the wireless service provider and an update is performed from BlackBerry Device Software 5.0 to BlackBerry Device Software 6.0, Social Feeds, YouTube®, and BlackBerry® Podcasts applications might be missing if the upgrade was performed using BlackBerry 6 and later.
To resolve this issue, complete the following steps:
- Connect the BlackBerry smartphone to the computer.
- Launch the BlackBerry® Desktop Software.
- Click Applications.
- Add the missing applications to the window on the right.
- Apply the changes.
Wireless software updates (see www.blackberry.com/update), BlackBerry Desktop Software 5.0.1, and the automatic upgrade feature of BlackBerry Desktop Software 6.0 and later are not affected by this.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.