High Availability status shows unknown in BlackBerry Administration Service webconsole

Article ID: KB25770

Type: Support Content

Last Modified: 04-04-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Domino
  • BlackBerry Enterprise Server for Novell GroupWise
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 to 5.0 SP3
CollapseOverview
Viewing the High Availability status in the BlackBerry® Administration Service webconsole, the status of the secondary BlackBerry® Enterprise Servers show as unknown.
CollapseCause
ICMP is being blocked by the firewall between the primary BlackBerry® Enterprise Servers, BlackBerry Administration  Service Server, and the secondary BlackBerry Enterprise server.
CollapseResolution
Enable ICMP between firewalls.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.