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Auto-Signature will not update immediately after making changes on the BlackBerry smartphone

Article ID: KB25788

Type: Support Content

Last Modified: 08-07-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
Jump to: Environment | Overview | Cause
CollapseEnvironment
  • BlackBerry® Enterprise Server
CollapseOverview

Using an auto-signature for email is a great way to streamline message composition and give a more uniform and professional appearance to the body of a message. As an added feature, auto-signatures can be modified directly from the BlackBerry smartphone.

After making modifications to an auto-signature on the BlackBerry smartphone, it is possible that these changes may not take effect on an email sent immediately after the change is made.
CollapseCause
Auto-signatures are not stored on the BlackBerry smartphone itself but are actually stored in the BlackBerry Configuration Database. It could take a few minutes in order for these changes to sync with the appropriate table in the database and this can cause a delay in applying the correct data when the message is sent.

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