How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone

Article ID: KB26068

Type: Support Content

Last Modified: 03-27-2013

 

Product(s) Affected:

  • BlackBerry 10
  • BlackBerry Z10
  • Tablets
CollapseEnvironment
  • BlackBerry PlayBook tablet
  • BlackBerry Desktop Software
  • Windows
  • Mac OS
  • BlackBerry 10
CollapseOverview
The following sections outline different methods of transferring files to and from the BlackBerry PlayBook tablet.

Wi-Fi Sharing

Complete the following steps to share files over a Wi-Fi connection for BlackBerry PlayBook:
  1. From the BlackBerry PlayBook home screen, select the settings icon.
  2. Select Storage and Sharing.
  3. Toggle Wi-Fi Sharing to ON.
  4. Tap Properties to verify network identification information. (PlayBook name, password etc)
  5. From a Windows or Mac based computer on the same network as the BlackBerry PlayBook, navigate to the IP address of the BlackBerry PlayBook which can be found under Settings > About > Network.
    1. On a Windows computer, open the Run dialog box (shortcut of Windows Key + R) and type file:\\127.1.1.1 or \\127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    2. On a Mac computer, select Go > Connect to Server... and type smb://127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
  6. Once the device is connected to the computer, navigate to the media folder which contains several sub-folders such as documents, music, photos, videos, etc, the BlackBerry PlayBook user can then move files between the computer and these folders.

Complete the following steps to share files over a Wi-Fi connection for BlackBerry 10 smartphone:

  1. Swipe down from the top bezel 
  2. Select Settings
  3. Select Storage and Access
  4. Turn Access using Wi-Fi to  On
  5. Tap Identification on Network to verify network identification information (BlackBerry 10 device name, username)
  6. From a Windows or Mac based computer on the same network as the BlackBerry 10 smartphone, navigate to the device matching the name found in  step 5 under network devices or  navigate to the IP address of the BlackBerry smartphone which can be found under Settings > About > Network > Wi-Fi.
    1. On a Windows computer, open the Run dialog box (shortcut of Windows Key + R) and type file:\\127.1.1.1 or \\127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry PlayBook)
    2. On a Mac computer, select Go > Connect to Server... and type smb://127.1.1.1 (where 127.1.1.1 should be replaced with the actual IP address of the BlackBerry 10 smartphone)
  7. Once the device is connected to the computer, navigate to the media folder (for local device storage) or  removable_sdcard (microSD card storage) which contains several sub-folders such as documents, music, photos, videos, etc, the BlackBerry 10 user can then move files between the computer and these folders.


File Sharing with a Mac via USB connection

To share files between a Mac and the BlackBerry PlayBook, BlackBerry Device Manager will need to be installed. 

Complete the following steps to install BlackBerry Device Manager:

  1. Connect the BlackBerry PlayBook or BlackBerry 10 smartphone to the Mac.
  2. On the desktop or within Finder, double click BlackBerry PlayBook CD/ BlackBerry Link Installation.
  3. Double click the BlackBerry Device Manager Installer to start the installation process.
  4. After reviewing the Read Me and License Agreement click Continue Installation.
  5. Reboot the computer when prompted.
  6. After the reboot is complete and the BlackBerry PlayBook or BlackBerry 10 smartphone is started, a message may be presented stating that a new network interface has been detected.  If this is the case, click on Network Preferences and click Apply.
  7. After the PlayBook or BlackBerry 10 smartphone has been setup in Network Preferences, the PlayBook share will appear on the desktop whenever the PlayBook is connected to the computer.
  8. Click the Playbook icon on the desktop to display the PlayBook share. Files can now be transferred to and from the BlackBerry PlayBook.

    Note: If error message You can't install the 'Network' preferences pane because it is already installed. See the additional notes for further steps.

BlackBerry Device Manager is also included within the BlackBerry Desktop Software for Mac. To download, please visit www.blackberry.com/mac.

File Sharing with a Windows PC via USB connection

To share files between a Windows based PC and the BlackBerry PlayBook, BlackBerry Device Manager will need to be installed. Complete the following steps to install BlackBerry Device Manager:

  1. Connect the BlackBerry PlayBook to the computer via USB cable.
  2. If BlackBerry Device Manager is not yet installed, the BlackBerry PlayBook will display a screen entitled Installing Drivers.
  3. On the computer, double click the BlackBerry PlayBook CD drive icon or BlackBerry Link Installation.
  4. Open the Drivers folder.
  5. Double click Setup.exe.
  6. After selecting the appropriate region and accepting the License Agreement select Install.
  7. Select Finish and then OK to the prompt confirming that the PlayBook will need to be disconnected and then reconnected prior to use.
  8. Once reconnected to the computer, the BlackBerry PlayBook or BlackBerry 10 smartphone will be mounted as a Network Drive labelled PlayBook [PIN: 5XXXXXXX] or BlackBerry [PIN: 2XXXXXXX] . 
  9. Double click the network drive icon to access the PlayBook or BlackBerry 10 smartphone folders.
CollapseAdditional Information
If the error message You can't install the 'Network' preferences pane because it is already installed is received while attempting to install the Network Device, complete the following steps:

1. Click OK and Navigate to System Preferences > Network
2. Click OK to accept the network changes. If the acceptance prompt is not displayed, continue to the next step.
3. Click the + under the listed network devices.
4. Click Create on the RIM Network device interface screen.

Notes:

  • File and Folder creation is only available on the BlackBerry PlayBook within the sub directories of the file structure. This is by design.
  • The main folders of the BlackBerry PlayBook are not meant to be modified renamed deleted or changed.  This is by design.
  • While any file type can physically be moved to the BlackBerry PlayBook the files capable of being opened are still limited to KB26606 as well as KB26518.
  • Wi-Fi File sharing should work with any Operating system such as Linux, however it is not supported by BlackBerry.


This document contains information previously documented in KB31160.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.