BlackBerry World displays the message "To continue using BlackBerry App World, you must upgrade your current version."

Article ID: KB26170

Type: Support Content

Last Modified: 06-24-2013

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • BlackBerry World for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry World
  • BlackBerry 6 to 7.1
  • BlackBerry Device Software 4.5 to 5.0
  • BlackBerry smartphones
CollapseOverview

When attempting to access the BlackBerry World client on the BlackBerry smartphone, the following message is displayed:

To continue using BlackBerry App World, you must upgrade your current version.

To upgrade BlackBerry World from the BlackBerry smartphone, complete the following steps:

  1. Launch the BlackBerry World application.
  2. A message will be displayed on the BlackBerry smartphone prompting the user to upgrade: To continue using BlackBerry App World, you must upgrade your current version.
  3. Select Download.
  4. Select Download it Today.
  5. Select Download Now.
  6. Choose the desired language and select Next.
  7. Select Download.
  8. After the download has completed, a reboot may be required. If prompted, click Reboot Now to complete the upgrade process.
    Note: The BlackBerry World icon will not be visible until after the BlackBerry smartphone has been restarted.
CollapseAdditional Information

If Quit is selected on the upgrade notification, this will exit out of the BlackBerry World application. Next time BlackBerry World is launched, the upgrade notification will again be presented. This will occur until BlackBerry World is upgraded to the latest release.

For more information please visit www.blackberry.com/appworld/support.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.