"Internal Error. Please try again later." when logging in to Windows Live Messenger

Article ID: KB26466

Type: Support Content

Last Modified: 02-06-2012

 

Product(s) Affected:

  • Windows Live Messenger for BlackBerry smartphones
CollapseEnvironment
  • BlackBerry® smartphones
  • Windows Live® Messenger 2.5
  • DT 987466
CollapseOverview

When logging in to Windows Live™ Messenger the following error may appear shortly after the user's contact list is displayed:

Internal Error. Please try again later.

CollapseCause

An error in an older version Windows Live Messenger may have caused corruption within the user's Address Book database. Upgrading to a newer version of Windows Live Messenger will still cause the error message to occur as the corruption lies within the device's Address Book.

CollapseResolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
CollapseWorkaround

To perform the following workaround the user will need to have their contacts synchronized to a 3rd party program. See KB12268 for a list of supported applications.

  • Backup the BlackBerry® smartphone
  • Delete the “Address Book – All” database from the device
  • Configure Desktop Software to perform a one-way synchronization TO the device
  • Perform sync

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