- BlackBerry PlayBook™ tablet
- Wi-Fi network
During the BlackBerry PlayBook™ tablet setup, a prompt is displayed to select a country for the BlackBerry ID agreement. When a country is selected the following error is displayed:
Unable to display the BlackBerry ID Agreement. Please select your country and language, then try again.
Depending on the type of Wi-Fi network the BlackBerry PlayBook is configured to connect to, there may be multiple causes for this issue. See the resolution section.
If attempting to connect the BlackBerry PlayBook to a Wi-Fi Hotspot, the username and password must be entered to obtain Internet connectivity.
When the BlackBerry PlayBook tablet has successfully connected to a Wi-Fi HotSpot, a Hotspot Setup button appears at the bottom left.
Click on the Hotspot Setup button, and this will open a window to enter the username and password.
If attempting to connect the BlackBerry PlayBook to an enterprise Wi-Fi environment, the connection may use a Proxy to access the Internet.
Verify that the Proxy information has been entered correctly in the Wi-Fi setup on the BlackBerry PlayBook.
- On the Connect to Wi-Fi screen, Click Manually Connect to Network.
- Select the Security Type and settings for the enterprise Wi-Fi network
- Ensure Use HTTP Proxy is checked
- Enter the correct Proxy information (Proxy Server, Proxy Port, Username, and Password).
For additional information on Wi-Fi setup, please refer to the following:
KB26228 - Getting started with BlackBerry PlayBook tablet initial setup
KB26096 - Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook tablet
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.