- BlackBerry Curve 8520 smartphone
- BlackBerry Curve 8900 smartphone
- BlackBerry Bold 9700 smartphone
- DT 596310
On some BlackBerry smartphones the user may be prompted for a MEP code at start up when using the SIM card of their carrier.
This happens when removing the SIM card of the carrier, inserting another carrier's SIM card, entering an incorrect MEP code and inserting the original SIM card.
BlackBerry smartphones with BlackBerry Device Software 18.104.22.1681 or higher are not affected by this issue.
In the event of a BlackBerry smartphone running a BlackBerry Device Software 22.214.171.1241 or lower and prompting for the MEP code on each restart, reloading or upgrading the BlackBerry Device Software will have no affect.
In these situations it is necessary to replace the BlackBerry smartphone by contacting the wireless service provider.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.