BlackBerry smartphone prompts for an MEP code after switching SIM cards

Article ID: KB26790

Type: Support Content

Last Modified: 12-04-2012

 

Product(s) Affected:

  • BlackBerry Curve 8900
  • BlackBerry Curve 8500 Series
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  • BlackBerry Curve 8520 smartphone
  • BlackBerry Curve 8900 smartphone
  • BlackBerry Bold 9700 smartphone
  • DT 596310
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On some BlackBerry smartphones the user may be prompted for a MEP code at start up when using the SIM card of their carrier.

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This happens when removing the SIM card of the carrier, inserting another carrier's SIM card, entering an incorrect MEP code and inserting the original SIM card.

BlackBerry smartphones with BlackBerry Device Software 5.0.0.841 or higher are not affected by this issue.

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In the event of a BlackBerry smartphone running a BlackBerry Device Software 5.0.0.841 or lower and prompting for the MEP code on each restart, reloading or upgrading the BlackBerry Device Software will have no affect.

In these situations it is necessary to replace the BlackBerry smartphone by contacting the wireless service provider.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.