Unable to use BlackBerry Bridge if Wi-Fi connection uses a proxy server

Article ID: KB26935

Type: Support Content

Last Modified: 02-10-2012

 

Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry Bridge for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry® PlayBook™ 
  • BlackBerry® Bridge™ 1.0.0.83 to 1.0.0.93
  • PR 96554
CollapseOverview

When trying to access the BlackBerry® Bridge™ application it may fail.  The tablet may display a proxy error message, or the Bridge application it may simply open to a blank loading screen, fail to load content and exit after a short period of time (approximately 30 seconds but time might vary depending on the environment).  

This issue occurs be because the PlayBook tablet is unable to use BlackBerry Bridge application if the Wi-Fi® connection is set up to use a proxy server (Use HTTP Proxy checked in the Wi-Fi Settings for the SSID). 

 

CollapseResolution

Upgrade to the latest version of BlackBerry Bridge. For more information on BlackBerry Bridge reference KB26554 .

CollapseWorkaround

1) Disable Wi-Fi when utilizing BlackBerry Bridge Application

2) Remove the proxy host from the Wi-Fi Profile

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