When trying to download applications from the BlackBerry App World WebStore, an error message which states “There is an issue connecting to BlackBerry App World. Please try again.”

Article ID: KB27184

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry App World™ WebStore
  • DT1388207

CollapseOverview

When trying to download applications from the BlackBerry App World™ storefront, the following error is displayed.

There is an issue connecting to BlackBerry App World. Please try again.

CollapseCause

The firewall of the Windows machine is blocking the access. There is a need to have the machine to have the direct connection to the BlackBerry App World.

This will also affect machines in a corporate proxy environment

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseWorkaround

Ensure that the machine permits the direct connection to the BlackBerry App World Portal.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.