Unable to attach a file using PlayBook web mail applications

Article ID: KB27218

Type: Support Content

Last Modified: 12-15-2011


Product(s) Affected:

  • BlackBerry PlayBook Applications
  • BlackBerry® PlayBook™ Tablet OS
  • PR98441
  • PR93830
  • PR94805

When composing an email using the BlackBerry® PlayBook™ web mail applications such as Gmail®, Yahoo!®, or Windows Live™ Hotmail® there is no option to attach a file.

These specific websites currently do not support attaching files when composing an email on the BlackBerry PlayBook.
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

For Yahoo!® email accounts, compose an email using the http://www.yahoomail.com or http://login.yahoo.com website.

For Gmail® email accounts, access http://www.gmail.com from the browser and scroll to the very bottom of the message list on the left hand side. Change the Gmail® view to “Desktop” from “Mobile”.

Note: Users would need to save as a bookmark in order to continue to pull up the desktop view of gmail as opposed to the mobile view.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.