Unable to attach a file using PlayBook web mail applications

Article ID: KB27218

Type: Support Content

Last Modified: 12-15-2011

 

Product(s) Affected:

  • BlackBerry PlayBook Applications
CollapseEnvironment
  • BlackBerry® PlayBook™ Tablet OS 1.0.5.2304
  • PR98441
  • PR93830
  • PR94805
CollapseOverview

When composing an email using the BlackBerry® PlayBook™ web mail applications such as Gmail®, Yahoo!®, or Windows Live™ Hotmail® there is no option to attach a file.

CollapseCause
These specific websites currently do not support attaching files when composing an email on the BlackBerry PlayBook.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

For Yahoo!® email accounts, compose an email using the http://www.yahoomail.com or http://login.yahoo.com website.

For Gmail® email accounts, access http://www.gmail.com from the browser and scroll to the very bottom of the message list on the left hand side. Change the Gmail® view to “Desktop” from “Mobile”.

Note: Users would need to save as a bookmark in order to continue to pull up the desktop view of gmail as opposed to the mobile view.

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