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The BlackBerry Enterprise Server crashes while processing an IBM Lotus Notes task

Article ID: KB27246

Type: Support Content

Last Modified: 08-10-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Lotus Domino
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 SP3 for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server Express 5.0 SP3 for IBM® Lotus® Domino®
  • IBM® Lotus® Domino® 8.5
  • DT 1131260
CollapseOverview

The IBM® Lotus® Domino® server that hosts the BlackBerry® Enterprise Server crashes when trying to read a task from a BlackBerry smartphone user account.

The following is an example of what can be seen in the BlackBerry Messaging Agent (MAGT) log:


40002] (02/17 15:24:54.899):{0xDB4} BlackBerry Profiles database (BlackBerryProfiles.nsf) has 1 modified notes and 0 deleted notes
[40000] (02/17 15:24:54.901):{0x1A2C} {jsmith/ABC} Tasks: checking updated document 87C21DB496FF46FA852577AD0068029A
[30000] (02/17 15:24:54.907):{0x1A2C} {jsmith/ABC} Tasks: Add(Outbound), CmdId=7, ID=7, unid=87C21DB496FF46FA852577AD0068029A nid=149E t=t
[40000] (02/17 15:24:54.910):{0x1A2C} {jsmith/ABC} Tasks: checking updated document A6877C5151E3747B852577A70074BEEE
[30000] (02/17 15:24:54.976):{0x1A2C} {jsmith/ABC} Tasks: Add(Outbound), CmdId=8, ID=8, unid=A6877C5151E3747B852577A70074BEEE nid=134A t=Q start=0/0/0 12:01 rpt=W5U1/10/2010 punid=7E75B8773B6AAAA0852577A70074BEEF pnid=1346
[40000] (02/17 15:24:54.979):{0x1A2C} {jsmith/ABC} Tasks: checking updated document E184593F438B22A0852577A700750DD6
[10000] (02/17 15:24:55.085):{0x1A2C} RimTopLevelExceptionFilter - exception caught thread Id=0x1A2C
[10000] (02/17 15:24:55.085):{0x1A2C} RimTopLevelExceptionFilter - Killing program
[30000] (02/17 15:24:55.105):{0x1A2C} Exception code: E06D7363
[30000] (02/17 15:24:55.105):{0x1A2C} Fault address: 7768FBAE
CollapseCause

The cause for the crash is a bad date in the task that the server is attempting to process.
CollapseResolution

This issue has been resolved in BlackBerry Enterprise Server 5.0 SP3 MR3 and in BlackBerry® Enterprise Server Express for IBM® Lotus® Domino® 5.0 SP3 MR 1.

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