New IP addresses for SRP host us.srp.blackberry.com and possible BlackBerry Enterprise Server configuration updates

Article ID: KB27269

Type: Support Content

Last Modified: 06-16-2014

 

Product(s) Affected:

  • BlackBerry Enterprise Server for Microsoft Exchange
  • BlackBerry Enterprise Server for IBM Lotus Domino
  • BlackBerry Enterprise Server for Novell GroupWise
  • BlackBerry Enterprise Server Express for Microsoft Exchange
  • BlackBerry Enterprise Server Express for IBM Lotus Domino
Jump to: Environment | Overview
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  • BlackBerry Enterprise Server
CollapseOverview

On April 27, 2013 BlackBerry decommissioned IP addresses 204.187.87.33 and 206.51.26.33, leaving only IP addresses 216.9.242.6 and 68.171.242.6 active. These settings should be reviewed, and if necessary, updated in order to maintain BlackBerry Enterprise Server connectivity.

Note: This change does not affect environments that are using the recommended configuration (allowing the full IP ranges instead of individual IP addresses) as outlined in KB03735.

If still connecting to the legacy SRP addresses of srp.na.blackberry.net/na.srp.blackberry.com OR srp.blackberry.net, update the settings to connect to the correct SRP address xx.srp.blackberry.com, where xx is replaced with the specific country code. For example, if the BlackBerry Enterprise Server is physically located in the United States, then xx would be replaced with us. For a complete listing of country codes, see KB04359.

When reviewing configuration settings, ensure that:

  1. The IP addresses 216.9.242.6 and 68.171.242.6 are allowed through the corporate network firewall.
  2. The BlackBerry Enterprise Servers are configured to use the appropriate country specific Server Routing Protocol (SRP) address xx.srp.blackberry.com instead of a static IP address.
  3. Port 3101 is open on the firewall as specified.
  4. In order to ensure Wi-Fi connectivity to the BlackBerry infrastructure, review KB24611.

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