BlackBerry Collaboration Service starts but does not allow Enterprise Messenger to log in

Article ID: KB27785

Type: Support Content

Last Modified: 08-13-2014

 

Product(s) Affected:

  • BlackBerry Client for use with Microsoft Office Communications Server
  • BlackBerry Enterprise Server 5
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  • BlackBerry Enterprise Server 5.0 SP3 to SP4
  • BlackBerry Enterprise Service 10 version 10.1 to 10.2
  • BlackBerry Collaboration Service
  • Microsoft Office Communications Server 2007 R2
  • Microsoft Lync Server 2010 to 2013
CollapseOverview

The BlackBerry Collaboration Service for BlackBerry Enterprise Server 5.0 SP3 properly starts and remains running, but BlackBerry smartphone users cannot log in from the smartphone using the Enterprise Messenger client.

The BBIM logs from the server hosting the BlackBerry Collaboration Service shows these errors:

<2011-07-08 10:34:12.748 EDT>:[85]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] Unhandled Exception: System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.Rtc.Collaboration, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.>
<2011-07-08 10:34:12.748 EDT>:[86]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] File name: 'Microsoft.Rtc.Collaboration, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'>
<2011-07-08 10:34:12.748 EDT>:[87]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err]>
<2011-07-08 10:34:12.748 EDT>:[88]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] WRN: Assembly binding logging is turned OFF.>
<2011-07-08 10:34:12.748 EDT>:[89]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.>
<2011-07-08 10:34:12.748 EDT>:[90]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] Note: There is some performance penalty associated with assembly bind failure logging.>
<2011-07-08 10:34:12.748 EDT>:[91]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err] To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].>
<2011-07-08 10:34:12.748 EDT>:[92]:<BBIM_BCSSERVER01_BBIM_5>:<ERROR>:<LAYER = BBIM, [BBCS] [OCSC-Err]>

CollapseCause

The required components for the BlackBerry Collaboration Service to properly support a connection to Microsoft Office Communications Server 2007 R2 or Microsoft Lync 2010 pools were not installed prior to the BlackBerry Collaboration Service starting up.

The server hosting the BlackBerry Collaboration Service must have these components installed:

  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe)
  • Microsoft SQL Server Native Client (sqlncli_x64.msi)
  • Microsoft Office Communications Server 2007 R2 Core Components (ocscore.msi)
  • Microsoft Unified Communications Managed API 2.0 Core Redistributable 64-bit (ucmaredist.msi)
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Install the Microsoft Office Communications Server 2007 R2 Core Components and Microsoft Unified Communications Managed API 2.0 Core Redistributable onto the server hosting the BlackBerry Collaboration Service.

Refer to KB36122 for more information on how to obtain the necessary prerequisites and how to install them.

 

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.