New feeds indicator is not cleared when exiting BlackBerry News on the BlackBerry Smartphone

Article ID: KB27938

Type: Support Content

Last Modified: 12-14-2011

 

Product(s) Affected:

  • BlackBerry News Feeds
CollapseEnvironment
BlackBerry® News Feeds 1.1 for BlackBerry smartphones
CollapseOverview
After the BlackBerry® News updates feeds, a new message indicator will appear on the icon in the homescreen (small red and white astrix). After opening the News app and navigating away from it by switching applications or exiting to the homescreen by using the end-call button, the new feeds indicator still appears on the icon.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.
CollapseWorkaround

When exiting the BlackBerry News app by application switching or using the end call button, the News app will continue running in the background and will still show the new message indicator on the icon in the homescreen.

To clear the new message indicator:

Open the News app and close it by using the back key until it closes, or select close from the options menu.

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