- BlackBerry ID
When attempting to reset the BlackBerry ID password, the password reset email may not be delivered.
The following may cause this issue:
- In some cases, for security purposes, the BlackBerry ID password reset email is not delivered to the BlackBerry device.
- The email is being filtered from the email inbox or being directed to a Junk Mail folder.
- Some companies and email providers use external email filtering services (for example, Postini) to monitor for spam.
Resolution for Cause 1
Access your email inbox using another method, such as through the Browser on your device or from a computer.
Note: If you are using a BlackBerry hosted email address (for example, firstname.lastname@example.org), see KB28111 for steps to access the BlackBerry ID password reset email.
Resolution for Cause 2
Check your email filter settings in your mailbox and ensure that emails from email@example.com are not being filtered or moved to a Junk mail folder.
Resolution for Cause 3
Contact your email administrator to see if an external filter is being used and advise them to allow emails from firstname.lastname@example.org to be delivered to your inbox.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.