- BlackBerry smartphones
- DT 1451482
- JI 539269
BlackBerry smartphone will not turn on or charge. This can occur when allowing the battery to completely drain.
The following BlackBerry smartphones may be affected by this issue:
- BlackBerry Bold 9900
- BlackBerry Bold 9930
- BlackBerry Torch 9810
- BlackBerry Torch 9850
- BlackBerry Torch 9860
- BlackBerry Curve 9370
- BlackBerry Curve 9320
Remove the battery from the BlackBerry smartphone and reinsert it. If the BlackBerry smartphone still fails to restart, then replace the battery with a battery having a charge greater than 10%.
When intending to storing the BlackBerry smartphone for a number of days without the ability to charge, consider removing the battery from the BlackBerry smartphone.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.