Unable to see all users in BlackBerry Mobile Fusion Studio from a managed domain

Article ID: KB28535

Type: Support Content

Last Modified: 08-01-2012


Product(s) Affected:

  • BES5
  • BlackBerry Mobile Fusion Studio
  • BlackBerry® Mobile Fusion Studio
  • BlackBerry® Enterprise Server 5.0 to 5.0 SP2

After logging into the BlackBerry® Mobile Fusion Studio, all users from a managed domain do not appear.  In the BlackBerry Mobile Fusion Studio logs the following:

2011-10-05 09:30:52,129 ForkJoinPool-1-worker-3 INFO  STDERR Oct 5, 2011 9:30:52 AM org.apache.cxf.phase.PhaseInterceptorChain doDefaultLogging WARNING: Interceptor for {http://ws.rim.com/enterprise/admin}BWSUtilService#{http://ws.rim.com/enterprise/admin}getAuthenticators has thrown exception, unwinding now org.apache.cxf.interceptor.Fault: Could not send Message.  .. Caused by: org.apache.cxf.transport.http.HTTPException: HTTP response '404: Not Found' when communicating with https://example.net:443/enterprise/admin/util/ws  at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:2255)  at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:2193)  at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:2037)  at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)  at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:697)  at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62)


BlackBerry Mobile Fusion Studio uses BlackBerry Web Services to communicate with BlackBerry® Enterprise Server.  Versions of BlackBerry Enterprise Server prior to BlackBerry Enterprise Server 5.0 SP3 do not come with BlackBerry Web Services and therefore are unable to communicate with BlackBerry Mobile Fusion Studio. All domains added to the BlackBerry Mobile Fusion must be at 5.0 SP3 or later. 

Upgrade all managed BlackBerry Enterprise Servers to at least BlackBerry Enterprise Server 5.0 SP3.


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