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PlayBook - Videos purchased or rented from Video Store are not playing over HDMI

Article ID: KB28567

Type: Support Content

Last Modified: 05-07-2012

 

Product(s) Affected:

  • Tablets
  • BlackBerry PlayBook Applications
CollapseEnvironment
  • BlackBerry® PlayBook tablet
  • BlackBerry® Tablet OS
  • Video Store
  • DRM
  • HDMI
CollapseOverview
When attempting to play a video, purchased or rented from Video Store, with the use of an HDMI Pass through device being used to change from HDMI to an alternate Audio/Video connection, the video will not be displayed on the external screen.  The video does play properly on the BlackBerry PlayBook.
CollapseCause
The conversion from HDMI to an alternate Audio/Video interface via a Pass-through device is not supported on DRM protected content.  An example would be a stereo receiver with an HDMI input using s-video to display to the screen.
CollapseResolution
Please directly connect the PlayBook to the display using HDMI, or a device that supports HDMI to HDMI output.

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