BlackBerry Device Service is missing the option to refresh from the company directory

Article ID: KB28806

Type: Support Content

Last Modified: 02-17-2012

 

Product(s) Affected:

  • BlackBerry Device Service
CollapseEnvironment
  • BlackBerry® Device Service
CollapseOverview
In the BlackBerry® Device Service web console there is no option to manually trigger a refresh of the user list from the company directory.
CollapseCause
Unlike BlackBerry® Enterprise Server, BlackBerry Device Service has no Email component in the web console and as such has no option to manually refresh from the company directory.  This will occur automatically roughly every 24 hours.
CollapseWorkaround
If a user who is not listed in search results needs to be added as a BlackBerry user their Microsoft® Active Directory® user name or email address can be entered directly when creating that user in the web console.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.