- BlackBerry App World™ for BlackBerry® PlayBook™
- BlackBerry App World™ for BlackBerry® smartphones
- BBM™ Music for BlackBerry® smartphones
- DT 2389146
When attempting to complete a purchase or when adding the credit card details on a BlackBerry® device, the following error is observed:
There is a problem with your credit card authorization. (Error Id: 12000)
Use an alternate source of payment to associate to the BlackBerry device. For more information on supported payment types, see KB25368.
To use an American Express card that is setup with a currency other than USD to make purchases, a PayPal account can be used as the payment method on the BlackBerry devices. Within the PayPal account, the American Express card can be added as the primary payment source.
To setup a PayPal account, or for more information on PayPal, visit www.paypal.com.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.