Unable to access BlackBerry World after entering BlackBerry ID information

Article ID: KB29058

Type: Support Content

Last Modified: 03-14-2013

 

Product(s) Affected:

  • BlackBerry World for BlackBerry smartphones
  • BlackBerry ID
CollapseEnvironment
  • BlackBerry World
  • BlackBerry ID
CollapseOverview
Upon opening BlackBerry World and entering BlackBerry ID information, the following error appears:

An error has occurred. Please try again later.
CollapseResolution
Update to the latest version of the BlackBerry World client using the following steps:

1. Launch the Browser on the BlackBerry smartphone.
2. Navigate to: http://www.blackberry.com/appworld
3. Select Download it Today > Download Now.
5. Choose the required language.
6. Select Download.
7. Replace the current version with the new version of BlackBerry World.
8. Select the Reboot option once the download and installation has completed.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.