The Compass application is missing after performing a security wipe on a BlackBerry smartphone

Article ID: KB29105

Type: Support Content

Last Modified: 03-21-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
  • BlackBerry® 7
  • DT 1978022
CollapseOverview

When performing a security wipe on a BlackBerry® smartphone the Compass application will be removed if the option to uninstall 3rd party applications is selected.

CollapseCause
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available. Please see the following workaround below.
CollapseWorkaround
Perform a clean reload of the BlackBerry device software. To perform a device software reload on a Windows computer follow KB03621. To reload the device software on a Mac computer follow KB19915.

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