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BlackBerry Bridge Application icon does not display on home screen after an upgrade to 1.0.7.5

Article ID: KB29378

Type: Support Content

Last Modified: 01-11-2012

 

Product(s) Affected:

  • BlackBerry Bridge for BlackBerry smartphones
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  • BlackBerry® Bridge™ for BlackBerry smartphones
  • DT 2603793
CollapseOverview

After upgrading the BlackBerry® Bridge™ for BlackBerry smartphones application to 1.0.7.5, the BlackBerry Bridge application icon does not display on the home screen. 

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This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Follow the steps below to reinstall BlackBerry Bridge and update App World.

1. Sign into BlackBerry App World™ storefront on the BlackBerry® smartphone.

2. Delete the BlackBerry Bridge application from My World.  Restart the device if prompted.

3. Ensure the latest version of App World 3.1.0.56 or higher is installed.  An upgrade for App World will be displayed if available.  Restart the device if prompted.

4. Reinstall BlackBerry Bridge.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.