Unable to reinstall preloaded BlackBerry applications using BlackBerry App World

Article ID: KB29387

Type: Support Content

Last Modified: 12-21-2011

 

Product(s) Affected:

  • BlackBerry World for BlackBerry OS 7 and earlier
CollapseEnvironment
  • BlackBerry App World™ for BlackBerry® smartphones
  • BlackBerry® smartphone applications
  • DT 2592947
CollapseOverview
If a customer deletes an application that has been preloaded on their BlackBerry, the option to reinstall the application may be missing from the content details screen within the My World section of BlackBerry App World on their smartphone.
CollapseWorkaround
To work around this issue, please complete the following steps:
  1. Launch BlackBerry App World
  2. Go to My World
  3. Press the menu button and select Refresh List

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