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Unable to backup the Social Feeds database using BlackBerry Desktop Software for Mac

Article ID: KB29571

Type: Support Content

Last Modified: 07-16-2012

 

Product(s) Affected:

  • BlackBerry Bold 9930
  • BlackBerry Bold 9900
  • BlackBerry Bold 9790
  • BlackBerry Bold 9780
  • BlackBerry Curve 9380
  • BlackBerry Curve 9360
  • BlackBerry Curve 9350
  • BlackBerry Torch 9860
  • BlackBerry Torch 9810
  • BlackBerry Desktop Software Version 2.3 (Mac OS)
  • BlackBerry Desktop Software Version 2.2 (Mac OS)
CollapseEnvironment
  • BlackBerry® Desktop Software
  • BlackBerry® 7
  • DT 2654975
CollapseOverview

In some cases BlackBerry® Desktop Software for Mac is unable to backup the Social Feeds database from BlackBerry® 7 smartphones. When attempting to backup the BlackBerry smartphone the following message is displayed:

BlackBerry Desktop software failed to backup your blackberry device. The device was disconnected. Reconnect your device and try again.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround

Workaround 1

Clear the Social Feeds database on the BlackBerry smartphone using BlackBerry Desktop Software for Mac.  For more information on clearing BlackBerry smartphone databases, see KB19933.

Workaround 2

Complete a selective backup of the BlackBerry smartphone, excluding the Social Feeds database, using the BlackBerry Desktop Software for Mac. For more information performing a selective backup, see KB18776.

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