- BlackBerry® Desktop Software
- BlackBerry® 7
- DT 2654975
In some cases BlackBerry® Desktop Software for Mac is unable to backup the Social Feeds database from BlackBerry® 7 smartphones. When attempting to backup the BlackBerry smartphone the following message is displayed:
BlackBerry Desktop software failed to backup your blackberry device. The device was disconnected. Reconnect your device and try again.
Clear the Social Feeds database on the BlackBerry smartphone using BlackBerry Desktop Software for Mac. For more information on clearing BlackBerry smartphone databases, see KB19933.
Complete a selective backup of the BlackBerry smartphone, excluding the Social Feeds database, using the BlackBerry Desktop Software for Mac. For more information performing a selective backup, see KB18776.
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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.