A BlackBerry 7 smartphone displays an inaccurate unread message count

• BlackBerry® Enterprise Server for IBM® Lotus® Domino® 5.0 SP2 to SP3
• BlackBerry® smartphones
• BlackBerry® 7
• DT2760191

When the BlackBerry smartphone receives an email which is a user's response to a meeting (acceptance/decline/re-scheduled etc.), the BlackBerry smartphone may encounter an exception.  This will cause two things to occur:

1. The unread mark count will increment
2. The meeting response message will not be viewable on the BlackBerry smartphone

To verify that this is the issue collect the handheld log and look for the following log lines around the time of the issue:

guid:0xEED3AAA81F4F29F9 time:(UTC) Wed Jan 04 13:43:46 2012  severity:0 type:2 app:net.rim.blackberryemail data:Recv Ee -78958753
guid:0x97C9F5F641D25E5F time:(UTC) Wed Jan 04 13:43:46 2012  severity:0 type:2 app:System data:VM:NPOEr=0x50328800,t=net.rim.device.apps.api.calendar.modelcontrollerinterface.Event[6]
guid:0x97C9F5F641D25E5F time:(UTC) Wed Jan 04 13:43:46 2012  severity:0 type:2 app:System data:VM:NPORr=0x50199400,t=net.rim.device.apps.internal.calendar.ota.CICALMeetingAttachmentModel
guid:0x97C9F5F641D25E5F time:(UTC) Wed Jan 04 13:43:46 2012  severity:0 type:2 app:System data:VM:NPOLv=3,w=0
guid:0x97C9F5F641D25E5F time:(UTC) Wed Jan 04 13:43:46 2012  severity:0 type:2 app:System data:VM:GRPI 89 EmailPayloadModelImpl
guid:0x9C3CD62E3320B498 time:(UTC) Wed Jan 04 13:43:47 2012  severity:1 type:3 app:Java Exception data:
               NonPersistableObjectException
               No detail message
               net_rim_cldc-12(4ED9789B)
               ObjectGroup
               createGroupIgnoreTooBig
               0x694D
               net_rim_bb_email-5(4ED97DE2)
               EmailTransmissionServiceListener
               receiveIncomingMessage
               0x2518
               net_rim_bb_email-5(4ED97DE2)
               EmailTransmissionServiceListener
               receiveObject
               0x2995
               net_rim_bb_apps_framework-4(4ED97DAC)
               TransmissionServiceListenerManager
               fireReceiveObject
               0xA114
               net_rim_bb_apps_framework-4(4ED97DAC)
               BaseTransmissionService
               receiveObject
               0xD72
               net_rim_bb_apps_framework-5(4ED97DAC)
               RIMMessagingService
               receivePacket
               0x6C3D
               net_rim_bb_apps_framework-4(4ED97DAC)
               DefaultReceiveThread
               run
               0x3730
guid:0x19E57B17BE5FDC12 time:(UTC) Wed Jan 04 13:43:47 2012  severity:3 type:2 app:net.rim.gme data:TXCe   65
guid:0xBEF92E11214401C3 time:(UTC) Wed Jan 04 13:44:10 2012  severity:0 type:2 app:UI data:GS-D aa7be503

• If you see a similar exception then this is probably the issue.  Also compare the inbox of the device verse the inbox in IBM® Lotus Notes®.
• Is there a meeting response message in Lotus Notes that does not exist on the BlackBerry smartphone?
• Now perform a hard reset on the BlackBerry smartphone, does the unread count return to normal?

If all of the above conditions are met then this is probably the issue.

This issue was found not to be reproducible in BlackBerry smartphone software later than 7.1.0.246.

Note: If the issue is experienced on a BlackBerry Smartphone running software later than this, please contact BlackBerry Technical Support to investigate.