Receiving error "Failed to connect to the network" when attempting to connect BlackBerry smartphone to wi-fi network

Article ID: KB29914

Type: Support Content

Last Modified: 01-24-2013

 

Product(s) Affected:

  • BlackBerry Bold 9900
  • BlackBerry Bold 9790
  • BlackBerry Curve 9380
  • BlackBerry Curve 9360
  • BlackBerry Torch 9810
CollapseEnvironment
  • BlackBerry smartphones
  • DT 2488665
  • DT 2482429
  • DT 2723953
CollapseOverview

When attempting to connect a BlackBerry smartphone to a Wi-Fi network the following error is displayed:

 Failed to connect to the network

CollapseCause

This issue is encountered when secure renegotiation is enabled on the RADIUS server.  The cause of the issue is due to the version of OpenSSL present on the affected BlackBerry smartphones.  The models of BlackBerry smartphone affected by this issue are the 9360, 9380, 9790, 9900, and 9810 models.  When the issue is encountered the following handheld log lines will be present showing an event timeout when authentication is occurring:

severity:5 type:2 app:net.rim.wlan.scan data:Evnt-profile

severity:5 type:2 app:net.rim.wlan.scan data:Actn-init

severity:5 type:2 app:net.rim.wlan.scan data:Wait-delay

severity:5 type:2 app:net.rim.wlan.scan data:Evnt-timeout

CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
Turn off secure renegotiation on the RADIUS server.

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