"Unknown Server Error (-9)" when viewing BlackBerry ID under Options on BlackBerry PlayBook tablet

Article ID: KB29978

Type: Support Content

Last Modified: 02-21-2012


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry ID
  • BlackBerry® PlayBook™ OS 2.0
  • BlackBerry® ID
  • PR 130923

On the BlackBerry® PlayBook™ tablet the following is seen;

Unknown Server Error (-9) when viewing BlackBerry® ID under Options

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

1) Go to http://blackberryid.blackberry.com/bbid/login
2) Login with your BBID credentials and choose Account Details
3) From Account Details, hit the Edit link (Details > Edit) to edit your information
4) Click the checkbox for
I would like to receive information about RIM and BlackBerry products and services.
5) Hit
6) If you prefer to not receive information, you may go back and uncheck the checkbox and Save again


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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.