"Unsupported product version 5.0.3" is displayed when attempting to run the Trait tool

Article ID: KB29982

Type: Support Content

Last Modified: 02-21-2012

 

Product(s) Affected:

  • BlackBerry Device Service
CollapseEnvironment
  • BlackBerry® Device Service 5.0.3 bundle 30
  • DT 2995963
CollapseOverview
After installing BlackBerry® Device Service (BDS) SCM bundle 30, attempting to run the trait tool provided with it yields the error Unsupported product version 5.0.3.
CollapseCause
The error is caused due to a version mismatch between the database and the Trait tool provided with the installer.
CollapseResolution
Exchange the existing Trait tool executable with the one provided in this document.
CollapseAttachments

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.