"Unsupported product version 5.0.3" is displayed when attempting to run the Trait tool

Article ID: KB29982

Type: Support Content

Last Modified: 02-21-2012


Product(s) Affected:

  • BlackBerry Device Service
  • BlackBerry® Device Service 5.0.3 bundle 30
  • DT 2995963
After installing BlackBerry® Device Service (BDS) SCM bundle 30, attempting to run the trait tool provided with it yields the error Unsupported product version 5.0.3.
The error is caused due to a version mismatch between the database and the Trait tool provided with the installer.
Exchange the existing Trait tool executable with the one provided in this document.


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