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BlackBerry Desktop Software freezes after upgrading to 2.3.0.12

Article ID: KB30087

Type: Support Content

Last Modified: 03-28-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • Desktop Software (Mac OS)
CollapseEnvironment
  • BlackBerry® Desktop Software (Mac OS)
  • BlackBerry® Smartphone
  • Mac OS 10.5.8
  • DT3138274
CollapseOverview
After upgrading BlackBerry® Desktop Software to 2.3.0.12, the BlackBerry Desktop Software freezes when the application is open. This issue occurs if a BlackBerry® smartphone is or is not connected.

This issue is caused by older Blackberry Desktop Software DMG files that exist in the users download folder and only effecting users with OS 10.5.
CollapseResolution
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
CollapseWorkaround
Complete the following steps to workaround the issue:

1. Navigate to the users download folder
2. Delete any existing BlackBerry Desktop Software DMG files in that folder (BlackBerry Desktop Software*.dmg (where * can range from 1.0.0.0 to 2.2.1.17)
3. Right click the Trash and select Empty Trash
4. Relaunch the BlackBerry Desktop Software

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