"JVM 200" appears on the BlackBerry smartphone

Article ID: KB30100

Type: Support Content

Last Modified: 03-20-2015

 

Product(s) Affected:

  • BlackBerry Bold smartphones
  • BlackBerry Curve smartphones
  • BlackBerry Pearl smartphones
  • BlackBerry Storm smartphones
  • BlackBerry Style 9670
  • BlackBerry Torch smartphones
  • BlackBerry Tour 9630
  • Porsche Design P’9981 smartphone from BlackBerry
  • Past Devices
CollapseEnvironment
  • BlackBerry Device Software 7.1 and earlier
CollapseOverview

The BlackBerry smartphone stops responding and the following error message is displayed:

JVM 200

CollapseCause
The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application related problem and is unable to continue running.
CollapseResolution

Complete the following:

  1. Ensure the smartphone is running the latest version of BlackBerry Device Software (see KB16068).
  2. If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see KB02141).
  3. If the issue persists, reload the BlackBerry Device Software (see KB10144).

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.