The Video Store application does not appear on the BlackBerry PlayBook

Article ID: KB30232

Type: Support Content

Last Modified: 04-30-2012

 

Product(s) Affected:

  • Tablets
CollapseEnvironment
  • BlackBerry® Tablet OS 2.0  
CollapseOverview

The Video Store application is not located on the BlackBerry® PlayBook™ tablet.

CollapseCause

The Video Store application is not supported outside of the United States.

CollapseResolution

The Video Store will only appear on BlackBerry PlayBooks that have been activated or upgraded to BlackBerry Tablet OS 2.0 in the United States.

CollapseAdditional Information

If you are located in the United States and either selected a end user license agreement other than the United States during the Out of Box Experience, or if you were not located in the United States when the BlackBerry PlayBook was updated to 2.0.0.7971, you can recover the icon by performing the following steps.

1) Connect to an internet connection that is located in the United States
2) On the BlackBerry PlayBook, swipe from the top bezel to bring up the options
3) Click on Software Updates
4) Click on the Check for Updates button.

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Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.