Message flow stops when the BlackBerry smartphone is roaming on another network

Article ID: KB30268

Type: Support Content

Last Modified: 08-31-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
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  • BlackBerry® smartphones
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When the BlackBerry smartphone user is roaming on another carrier network, the smartphone is unable to send or receive messages.

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Cause 1:

Carrier roaming may be set to Prompt in the Mobile Network settings, and the prompt to allow roaming on the mobile network may have been ignored.

Cause 2:

The Carrier network the BlackBerry Smartphone has connected to while roaming may not allow a BlackBerry data connection.

Cause 3:

The data plan being used may not allow BlackBerry data usage while roaming.   

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 Resolution 1:

  1. From the home screen select Options, choose Manage Connections, Network and Connections, then Mobile Network
  2. Under Data Services from the drop down menu, change from Prompt to On

Resolution 2:

Attempt to connect to another mobile network manually.

Resolution 3:

If the first two resolutions are not succesful, it may be that the service plan may not allow data while roaming.  Contact the appropriate service provider for the BlackBerry smartphone.

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