"Invalid Yahoo! ID or Password" error message received when logging into Yahoo Messenger

Article ID: KB31006

Type: Support Content

Last Modified: 07-24-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
  • Yahoo! Messenger for BlackBerry smartphones
CollapseEnvironment
  • Yahoo!® Messenger for BlackBerry® smartphones version 3.0.0.23
  • BlackBerry® smartphones
  • DT 5689613
CollapseOverview

When logging into Yahoo!® Messenger for BlackBerry® smartphones the following login error is received:

"Invalid Yahoo! ID or Password"

CollapseCause

The Yahoo!® ID or password was entered incorrectly.

If the Yahoo! user name and password are entered correctly, perform the steps listed in the  Workaround section.

CollapseResolution
Confirm that the Yahoo! credentials being used to login to Yahoo! Messenger for BlackBerry smartphones is being typed or spelled correctly.
CollapseWorkaround
  1. Uncheck the option Remember my ID and Password
  2. Retype the Yahoo! ID and password (Do not place a check next the option Remember my ID and Password)
  3. Click Sign In
    ** Note: 2–3 sign in attempts may need to be done in order to process any previously queued tries
  4. Once logged in successfully, the Remember my ID and Password option can then be used again

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