UDS - The userlist does not display in Internet Explorer 8 on some Windows 2008 servers

Article ID: KB31091

Type: Support Content

Last Modified: 04-03-2012

 

Product(s) Affected:

  • Universal Device Service
CollapseEnvironment
  • Windows® Server 2008
  • Internet Explorer 8
  • Universal Device Service
  • DT 3231185
CollapseOverview
After logging into the adminsitration page for the Universal Device Service the userlist does not display.  The circle keeps spinning and a warning is displayed on the right of the status bar.  The page error shows HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)
CollapseCause
This error is caused by attempting to load the URL on a Windows 2008 Server that is missing a security patch.
CollapseResolution
In Windows Update select and install Cumulative Security Update for IE 8 for Win Server 2k8 R2 x64 (KB2647516).

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