"Device media processor is busy" is displayed while attempting to play a video on the smartphone

Article ID: KB31105

Type: Support Content

Last Modified: 03-28-2012

 

Product(s) Affected:

  • BlackBerry 7 OS and earlier
CollapseEnvironment
  • BlackBerry® smartphones
  • DT 3208026
CollapseOverview
The following error  Device media processor is busy is displayed while attempting to play a video recently recorded on the smartphone.
CollapseCause
The media library has not yet finished indexing the video on the storage media after recording a new video.
CollapseResolution

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

CollapseWorkaround
Select the  OK prompt and attempt to play the video again.

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