Some function and data are unavailable because the BlackBerry Mail Store was not found

Article ID: KB31120

Type: Support Content

Last Modified: 03-30-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server for IBM Domino
CollapseEnvironment
BlackBerry® Enterprise Server version 5.0 SP3 for IBM® Lotus® Domino®
CollapseOverview

The following error message appears when the administrator click on the E-mail section for a user:

Some function and data are unavailable because the BlackBerry Mail Store was not found.

The BlackBerry Administration Service log file (BAS-AS) will display the following error message:

(03/22 08:53:48:800):{http-test.tt.ad.abc.abc%2F134.00.000.000-443-15} [com.rim.bes.bas.mailstoreaccess.MailstoreAccessorUtilities] [WARN] [BBAS-2008] {u=8, uc=1, o=0, t=168959} checkUserPermissionsOnFolders could not complete due to exception: java.lang.IllegalArgumentException: validateParameters null parameter

*** Start of original stack trace ***

java.lang.IllegalArgumentException: validateParameters null parameter


CollapseCause
User Access Control can sometimes cause an when trying to access some user setting from the BlackBerry Administration Service.
CollapseResolution
Disable User Access Control for the BlackBerry Service Account and restart the BlackBerry Server.

Disclaimer

By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.


Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.