BlackBerry Collaboration Service logs Event ID 15000 errors when receiving personal note data

Article ID: KB31329

Type: Support Content

Last Modified: 04-20-2012

 

Product(s) Affected:

  • BlackBerry Enterprise Server 5
CollapseEnvironment
  • BlackBerry® Enterprise Server 5.0 SP3
  • DT 3588120
CollapseOverview

When viewing the Application Event Viewer on a server hosting the BlackBerry® Collaboration Service, you may observe Event ID 15000 logged at error level. These errors are logged by the BlackBerry Collaboration Service when it is retrieving personal note data from a logged in users' contact note data.  

<2012-02-29 12:39:26.270 GMT-05:00>:[855837]:<BBIM_NETBIOS_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] personal note data>

CollapseResolution

This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseAdditional Information

When this error is observed, it is important to note there is no functional loss as a result. The personal note data for this user is still retrieved, sent and displayed on the Enterprise Messenger client.

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