BlackBerry Collaboration Service logs Event ID 15000 errors when receiving personal note data

Article ID: KB31329

Type: Support Content

Last Modified: 04-20-2012


Product(s) Affected:

  • BES5
  • BlackBerry® Enterprise Server 5.0 SP3
  • DT 3588120

When viewing the Application Event Viewer on a server hosting the BlackBerry® Collaboration Service, you may observe Event ID 15000 logged at error level. These errors are logged by the BlackBerry Collaboration Service when it is retrieving personal note data from a logged in users' contact note data.  

<2012-02-29 12:39:26.270 GMT-05:00>:[855837]:<BBIM_NETBIOS_BBIM_1>:<ERROR>:<LAYER = BBIM, [OCSC] personal note data>


This is a previously reported issue that is being investigated by our development team. A resolution is currently unavailable.

CollapseAdditional Information

When this error is observed, it is important to note there is no functional loss as a result. The personal note data for this user is still retrieved, sent and displayed on the Enterprise Messenger client.


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at