The internal memory of the BlackBerry PlayBook is no longer detected as a mounted volume after OS software update

Article ID: KB31365

Type: Support Content

Last Modified: 09-18-2012


Product(s) Affected:

  • BlackBerry PlayBook tablets
  • BlackBerry Desktop Software 7.1
  • BlackBerry Desktop Software 7.0
  • BlackBerry Desktop Software 6.1
  • BlackBerry PlayBook OS
  • BlackBerry Desktop Software 6.1 to 7.1
  • Microsoft Windows XP, Vista, 7
  • DT 3643254

After upgrading the operating system of the BlackBerry PlayBook tablet to version, the PlayBook tablet is no longer presented as a CD-ROM drive and the installation of the BlackBerry Device Manager is not initiated.

BlackBerry Desktop Software also does not detect the BlackBerry PlayBook tablet and the internal memory is not mounted as a storage volume.

One of the following error messages may be displayed:

  • Media services are not available.
  • Your BlackBerry device is not compatible with this feature.

Upgrade to BlackBerry Desktop Software 7.1. BlackBerry Desktop software can be downloaded from


By downloading, accessing or otherwise using the Knowledge Base documents you agree:

   (a) that the terms of use for the documents found at apply to your use or reference to these documents; and

   (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.

Visit the BlackBerry Technical Solution Center at