- BlackBerry PlayBook OS 18.104.22.1688
- BlackBerry Desktop Software 6.1 to 7.1
- Microsoft Windows XP, Vista, 7
- DT 3643254
After upgrading the operating system of the BlackBerry PlayBook tablet to version 22.214.171.1248, the PlayBook tablet is no longer presented as a CD-ROM drive and the installation of the BlackBerry Device Manager is not initiated.
BlackBerry Desktop Software also does not detect the BlackBerry PlayBook tablet and the internal memory is not mounted as a storage volume.
One of the following error messages may be displayed:
- Media services are not available.
- Your BlackBerry device is not compatible with this feature.
Upgrade to BlackBerry Desktop Software 7.1. BlackBerry Desktop software can be downloaded from http://www.blackberry.com/desktop.
By downloading, accessing or otherwise using the Knowledge Base documents you agree:
(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.